Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

 

Mineralmanzi (Pty) Ltd complies with South African consumer protection laws, including the Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA). This policy outlines customer rights and obligations for one-time purchases, subscriptions, pre-orders, and try-before-you-buy products.

1. ONE-TIME PURCHASES

1.1 General Terms

  • Customers may purchase products with a single, non-recurring payment at checkout.
  • Orders are processed once payment is received and cannot be modified once fulfilled.
  • Cancellations before order fulfillment may be requested by contacting our customer service.
  • Returns and refunds for one-time purchases are subject to our Return and Refund Policy.

2. SUBSCRIPTIONS

2.1 Subscription Terms

  • When purchasing a subscription, you agree to receive repeat deliveries based on the selected duration and frequency.
  • Your payment details will be securely stored, and you will be automatically charged unless prepayment is selected.

2.2 Auto-Renewal & Cancellation

  • Some subscriptions may automatically renew unless canceled before the renewal date.
  • Customers may cancel or modify subscriptions anytime through their account settings or by contacting customer support.
  • Cancellations made before the next billing cycle prevent further charges, but payments already processed are non-refundable, unless required by law.

2.3 Returns & Refunds

  • Subscription products follow our Return and Refund Policy.

3. PRE-ORDERS

3.1 Pre-Order Terms

  • A pre-order allows customers to purchase an out-of-stock or upcoming product in advance.
  • We may charge:
    • No upfront payment (charged when the product becomes available), or
    • A partial deposit at checkout, with the balance charged upon availability.

3.2 Cancellation & Refunds

  • Customers may cancel a pre-order before fulfillment, and any deposit will be refunded per the CPA and ECTA.
  • Once a pre-order has been fulfilled, cancellation is no longer possible. However, customers may request a refund per our Return and Refund Policy.

4. TRY BEFORE YOU BUY

4.1 Try-Before-You-Buy Terms

  • For try-before-you-buy items, the customer's payment method will be authorized at checkout but not charged immediately.
  • Customers have a specified trial period (as indicated at checkout) to evaluate the product.

4.2 Payment & Returns

  • If the item is not returned within the trial period, the full amount will be automatically charged to the authorized payment method.
  • Returns must comply with our Return and Refund Policy and be initiated within the trial period to avoid charges.

5. GENERAL PROVISIONS

  • This policy does not affect statutory rights under the Consumer Protection Act, 2008, which provides cancellation and refund rights in cases of defective, unsafe, or misrepresented goods.
  • Any disputes shall be governed by the laws of the Republic of South Africa.
  • For cancellations, modifications, or refund requests, please contact 084 411 0800.