Refund policy

Return and Refund Policy

1. Overview

At Mineralmanzi (Pty) Ltd, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy explains your rights and obligations when requesting a return or refund.

2. Returns

2.1 Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • The return request must be initiated within 7 days of receiving the item.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items, such as perishable goods, hygiene products, and custom-made items, are non-returnable unless defective or damaged upon arrival.

2.2 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at mineralmanzi@icloud/ or call084 411 0800] with your order details and reason for return.
  2. If your return is approved, you will receive instructions on how and where to send the product.
  3. The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

3.1 Refund Approval

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request. If approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method within 7 business days.
  • Shipping fees (if applicable) are non-refundable.
  • If the product was damaged due to misuse, no refund will be provided.

3.2 Late or Missing Refunds

If you haven’t received a refund after the stated period:

  • Check your bank or payment provider for processing delays.
  • Contact your credit card company or bank.
  • If the issue persists, contact us at [email/contact details].

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at min/contact details] within [X] days of receiving the product.

5. Non-Returnable Items

The following items are not eligible for returns or refunds unless defective or damaged:

  • Perishable goods (e.g., food, beverages)
  • Intimate or sanitary goods
  • Gift cards
  • Custom or personalized items

6. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:
📧 Email: mineralmanzi@icloud.com
📞 Phone: 084 411 0800
📍 Address: 149 Clairwood Street, Unit 111 Paddocks Estate, Dainfern,2191.